Contact information

Contact Information

Welcome to Malvora. We are dedicated to providing you with the best experience possible. If you have any questions, concerns, or feedback regarding your order, our products, or our policies, please do not hesitate to contact our customer support team.

Customer Support

  • Primary Support Email: support@malvora.store

  • Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

  • Response Time: We aim to respond to all inquiries within 24 to 48 business hours.

How to Reach Us for Assistance

  • Order Tracking & Inquiries: When emailing about an existing order, please include your full name and Order Number (e.g., #1001) in the subject line to help us serve you faster.

  • Returns & Refunds: For instructions on initiating a return or claiming a refund, please contact us directly at support@malvora.store before shipping any items back.

  • General Feedback: We love hearing from our customers! Feel free to drop us a line with product suggestions or general inquiries.

Business Information

If you reach out to us outside of regular business hours, during weekends, or on national holidays, our team will get back to you on the next business day.